1. GENERAL PROVISIONS (INTRODUCTION)
These General Terms & conditions form an integral part of the agreement between the tour operator and the traveller, and are legally binding for both sides. In the event that the individual package-arrangement made provision is different from the published conditions in sections of these general terms & conditions, the provision/requirement published in the package-arrangment will be applied.

​

2. CONTENT OF TRAVEL ARRANGEMENT
The tour operator guarantees to the traveller the implementation of the travel program contained in propaganda materials (brochures or travel programs) which refer to the travel package. The information contained in the propaganda programs may be amended only by agreement between the tour operator and the traveller respectively if the traveller has been informed prior to the conclusion of the Agreement. The tour operator commits himself to expressly state such a possibility in his propaganda materials.

​

3. PRIOR NOTICE
The tour operator is required no later than when the contract is signed, either in the travel program, propaganda material in writing or another durable and to the traveler accessible medium to inform the traveler about the basic border, visa and health formalities in view of travel and stay in the destination and the time required to fulfill these formalities.

​

4. APPLICATION AND CONTRACTING
The traveller can apply himself for a tour arranged by the tour operator via website, e-mail, phone, fax and other means of remote communication and at other authorized agents. Underwriting the contract, voucher or application, or by dictating the number of his credit card via remote communication, the traveller fully accepts these terms of travel booking which he had previously carefully studied. When applying, and for the purpose of reserving the selected service, the traveller pays 30% of the package price (per person) unless it is not otherwise specified in the program. The difference to the full package price must be paid no later than 21 days prior to start of the travel unless it is not otherwise specified in the program (with the exception for installment payments).

​

5. PRICE OF TRAVEL ARRANGEMENT
For each program/arrangement the price which covers the service/arrangement is highlighted. The tour operator may require an increase in the agreed price if after the conclusion of the contract there is a change in the currency exchange rate, transportation cost increases (including fuel costs) or there is an increase in charges for certain services (in airports and other ports, etc.) which affects the travel price, for which the tour operator did not or could not know. The tour operator may increase the price of travel arrangement for maximum 10% of the agreed price, and in the event when an increase is more than 10% the traveller is entitled to cancel the contract and has the right on return of the already paid amount. The tour operator may increase the travel price/package no later than 21 (twenty-one) days prior to start of the travel.

 

6. TRAVELLER'S RIGHT ON CANCELLATION
The traveller has the right to cancel the trip orally or in writing in the office of the tour operator in which he has agreed for the travel. In this case, the agency holds a part of the allready paid amount in hight which depends on the date of the travel cancellation, as follows (unless otherwise indicated in the program):

• up to 30 days before departure: 10% of the travel arrangement price, and at least € 30,00 

• 29-22 days before departure: 25% of the travel arrangement price

• 21-15 days before departure: 40% of the travel arrangement price

• 14-08 days before departure: 80% of the travel arrangement price

• 07-00 days before departure: 100% of the travel arrangement price

• after departure: 100% of the travel arrangement price

When the actual costs or when the share of the fixed costs of the group are higher than those in the above chart, the agency has the right to charge the costs. In case of a group travel when the entire amount is allready paid and the traveller subsequently cancels, the tour operator is entitled to retain 100% of the travel arrangement price. These notice periods also apply to change of the departure date or accommodation object, and in all other cases. If the traveller, during the journey on their own desire or because the necessity, needs to cancel the trip, he is not entitled to refund of costs. The tour operator charge administrative costs if the traveller cancels the trip or finds a replacement for the same reservation as in the case of a traveller who has cancellation insurance cancels the trip. At the cancellation of the arrangement, the traveller's costs of visa and passports are not paid. During the payment of the travel arrangement it is recommended to conclude a cancellation insurance with the traveller.

 

7. TOUR OPERATOR'S RIGHT ON CANCELLATION OR CHANGE OF CONTRACT
The tour operator reserves the right on travel arrangement cancellation no later than five (5) days prior to departure if the required number of travellers did not applied for the travel. The organizer reserves the right to cancel the contract, in whole or in part, without the obligation of damage compensation to the traveller, if before or during fulfillment of the contract an event of external uncommon and no foreseeable circumstances appears that could not be prevented or avoided, and which would if existed at the time of conclusion of the contract, be a justified reason for the tour operator to not make this agreement. In the event of cancellation prior to the commencement of its fulfillment, the tour operator will refund the amount which is received from the traveller up to that point, but the traveller has no right to recover the costs incurred in order to obtain a visa, vaccination and similar costs. At the event that the tour operator before the start of the travel makes significant modifications of the program, accommodation and price of the travel arrangement, he shall forthwith without delay inform the traveller in writing and offer him a new contract with the changed conditions. The traveller is required to enter a plea on the amended contract, no later than two (2) working days of the receipt of the amended contract. If the traveller refuses to amend his contract the tour operator returns him the allready paid amount and the traveller is not entitled to compensation. If the traveller accepts the revised program/package he is not entitled to compensation based on contract modification.

 

8. TRAVELLER'S CANCELLATION OR CHANGE OF TRAVEL
The traveller can abort a travel in progress only on his desire and with the written statement of travel abortion. After return from the aborted travel, the traveller is not entitled to a refund regardless of the travel cancellation insurance. The traveller can change the program or contracted services during the travel only with prior consent of the local agent with the commitment of the traveller no later than eight days after his return from the travel to notify the tour operator about the change. In case that the tour operator, after the trip/arrangement started, did not provide a specific service from the program, he may with the consent of the traveller provide another service and compensate the traveller for the difference in price between the contracted and actually made services. If the services from the travel contract are incomplete or incorrectly executed, the traveller is entitled to proportionate reduction of the price under the condition that he made an objection to the tour operator within eight (8) days from the day the travel ended.

​

9. COMPLAINTS / RETURNS
The traveller has the right to object to not performed or inadequately performed services. In the case when more travellers have objections and complaints, each traveller is obliged to submit a written objection. The traveller is obligated, in writing or in another appropriate form, to notice of irregular performance or undue performance of any service from the contract to the person who provided the service, as soon as possible, and to the tour operator within eight (8) days after the travel ended. The traveller is obligated immediately on the spot to reclaim the inadequate service by representatives of the tour operator, and if they are not there to the service provider. The traveller is required to cooperate with the representatives to resolve the cause of the complain. In case the cause of the complaint is not removed, the traveller prepares a record or statement with the representatives, which both sides are required to sign. The traveller is required within eight (8) days of the travel to submit the written record or statement along with any invoices for any additional costs to the sales point where he entered into a contract for the travel. The tour operator is obligated to inform the traveller in writing on the resolution of his complaint within fifteen (15) days from the date the complaint was filed. While the tour operator decides on the travellers complaint, the traveller refrains from mediation by any other party, as well as arbitration of UHPA, especially providing information to the media. The tour operator does not accept complaints and reclaims for last minute arrangements or for special offers.

​

10. TRAVELLER'S RESPONSIBILITY AND LIABILITY FOR DAMAGES
The traveller is required, on the request of the tour operator, to deliver in the right time all information which are necessary for the organization of travel, especially in means to obtain transport tickets, reservation and documents required for crossing the border. The traveller is obliged that he personally, his identity papers and his luggage meet the conditions foreseen with the border, customs, sanitary, monetary and other regulations. The traveller is responsible for the damage which he (with his own fault) deliberately or out of gross negligence causes to the tour operator or its designated service provider. The traveller is obliged to obey house rules in the accommodation where he is situated and whose services he uses and shall compensate all eventual damage that his actions cause. The tour operator must not disclose to third parties information which he receives from the traveller, his luggage, his movements and the names of his companions without his express approval or can deliver them only at the request of a competent public authority. In the case that the traveller is unable to begin the contracted trip, the traveller can name another person to use the agreed services instead of him, if the person meets the specific conditions established for the contracted travel and if a right timed notification is given to the tour operator.​

​

11. TOUR OPERATOR'S RESPONSIBILITY
The tour operator shall be liable for all damages caused to the traveller by nonperforming, partial performance or undue performance of the obligations relating to the travel arrangement foreseen in the contract, the general terms and the law. Tour operator who entrusted to third parties the execution of transportation, accommodation or other services related to the execution of the arrangement, corresponds to the traveller for any damage that is caused by complete or partial non-performance of these services, in accordance with the rules applied on them. The traveller has the right to require full or additional compensation directly from the third party responsible for the damage and the tour operator will provide assistance in achieving his rights. The traveller shall act in accordance with the instructions and procedure of these general rules and the law in exercising his right to damage compesation. In the case that the traveller is injured during the travel under the program, he is required to have the medical certificate on the degree of injury and comply with all medical instructions in accordance with the regulations. If the tour operator acted in accordance with business practices he is not obliged to compensate the traveller. Otherwise, there is the responsibility of the tour operator for the damage suffered by the traveller in height of the price of the program that is paid, unless the tour operator caused the damage intentionally or through gross negligence.

 

12. TRAVEL INSURANCE
On concluding the agreement the tour operator will offer to the traveller insurance against cancellation, baggage insurance and health insurance in case of illness or accident abroad.

​

13. REGULATORY COMPLIANCE

Travellers are required to comply with the laws and regulations of Republic of Croatia and other countries passing through and in which they reside. In case of inability to travel due to violation of regulations caused by a traveller, all unnecessarily incurred costs will be covered from the traveller.

​

14. HEALTH REGULATIONS
The traveller is obliged to inform the tour operator of all the facts in regard to their health, habits, etc., which could jeopardize the progress of the travel (if due to health or other reasons, a particular type of food, suffering from chronic diseases, allergies, etc.). We recommend obtaining a health insurance policy.

​

15. PERSONAL INFORMATION
By signing the agreement the traveller gaves personal information freely to the tour operator, and permits them to be used in order to protect the traveller interests in all the work which is agreed. This also includes the forwarding of this data to third parties at home and abroad. Third parties are persons/companies that are necessary for the realization of this travel arrangement. These data can be used for further communication. The agency is obliged to keep personal data no longer than three years in the database, according to the decision of the travel agency about the collection, processing and storage of personal data. The Agency agrees not to present this data, give or sold to third parties, except in purpose of realization of the requested service. The exception of passing on personal information to third parties refers to the contracting of insurance against cancellation, accident and risk of damage or loss of luggage, as well as for voluntary supplementary health insurance of travellers during travel and stay abroad. If the traveller requests an insurance, the personal data will be forwarded to the insurance company.

​

16. WARRANTY INSURANCE
Croatia Osiguranje d.d. guarantees, according to the Law on Tourism (NN 8/96), to compensate the traveller:

1. THE PRICE OF THE ARRENGEMENT, if due to insolvency or bankruptcy of the tour operator travel services were not provided

2. COSTS, which are incurred due to insolvency or bankruptcy of the tour operator, to return travellers to the departure point.

In the event of insolvency or bankruptcy of the tour operator, travellers who happen to be traveling should report immediately to one of the branches of Croatia Osiguranje d.d. or in the seat of Croatia Osiguranje d.d. on the telephone numbers +385 1 6333 188 or +385 1 6333 170. This document allows the traveller to directly realize his right on compensation for incurred costs.

​

17. LIABILITY INSURANCE
Under the Law on the provision of services in Tourism the tour operator has made a contract with the insurer on insurance against liability for damages caused by the traveller with non-performance, partial performance or undue performance of the obligations relating to the package tour.

 

18. JURISDICTION

In case of a dispute against travellers or the tour operator, the jurisdiction has the competent court in Zagreb.

​

​

In Zagreb, 8. October 2017.